If you’re encountering an issue where Windows refuses to proceed with the reset process and keeps returning to the options screen after selecting either cloud or local reinstall, you’re not alone. This common problem can be caused by several factors, including system settings or issues with the installation files. In this article, we will explore potential causes and solutions for this issue.
1. Check Your Internet Connection
If you’re attempting a cloud reinstall, a stable internet connection is essential. The cloud reinstall method requires downloading Windows files from Microsoft’s servers. If your connection is unstable or slow, the process may fail or return to the options screen. Ensure you’re connected to a reliable network before proceeding with the reset process.
Try using a wired connection instead of Wi-Fi for a more stable connection, especially if you’re experiencing intermittent connectivity issues.
2. Use the Windows 10/11 Recovery Tool
If the options screen keeps appearing, you may need to access Windows’ built-in recovery tools. These tools can help diagnose and repair issues that are preventing the reset from completing. To do this, follow these steps:
- Restart your PC and press the ‘F8’ or ‘Shift + F8’ key during startup to enter the recovery environment.
- Navigate to the ‘Troubleshoot’ option, and then select ‘Reset this PC.’
- If the issue persists, you can try using the ‘Advanced startup’ options to repair the system.
3. Check for System File Corruption
Corrupt system files can prevent Windows from resetting. Running the built-in System File Checker (SFC) tool may help fix corrupted files and allow the reset process to proceed. To do this:
- Open Command Prompt as an administrator.
- Type ‘sfc /scannow’ and press Enter.
- Wait for the scan to complete, and follow any on-screen instructions to fix issues.
Once the SFC scan finishes, restart your PC and try the reset process again.
4. Perform a Fresh Installation with a Bootable USB
If the reset process continues to fail, you may need to perform a fresh installation of Windows. This can be done by creating a bootable USB drive using the Windows Media Creation Tool. Follow these steps:
- Download and run the Windows Media Creation Tool from Microsoft’s official website.
- Use the tool to create a bootable USB drive with the latest version of Windows.
- Insert the USB drive into your computer, restart it, and boot from the USB drive.
- Follow the on-screen prompts to reinstall Windows.
A clean installation will wipe all data from your system, so make sure to back up any important files before proceeding.
5. Check Your Disk for Errors
Hard drive or SSD issues can also prevent the reset from completing successfully. You can check for disk errors using the built-in Check Disk utility:
- Open Command Prompt as an administrator.
- Type ‘chkdsk /f’ and press Enter.
- Wait for the process to complete and follow any on-screen instructions.
If the utility detects issues, it may be necessary to replace the drive or perform additional repairs.
6. Conclusion
Experiencing issues with resetting Windows can be frustrating, but by following the troubleshooting steps outlined in this article, you should be able to resolve the problem and complete the reset successfully. If the problem persists after trying these methods, consider seeking professional help or reaching out to Microsoft support for further assistance.
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